Ticket Sales Executive

Description

Summary

The Ticket Sales Executive position is an opportunity to start your career as a Ticket Sales professional, with the added benefit of servicing a large book of business of current Season Ticket Members.  In this role, you will complete a formal training program and learn the pillars for success that is instilled upon every Rochester Americans and Knighthawks team member. You will also receive guidance and training on potential career paths on the revenue-generating side of the sports industry. Tasks will include the responsibility of being the main service representative to a current book of Season Ticket Members for both the Amerks and Knighthawks while also generating new business revenue with set goals for New Season Ticket sales, Partial Plans, Group Tickets, and Season Ticket Renewals.

Duties & Responsibilities

• Generate revenue through season ticket sales, partial plans, and group sales via outbound sales campaigns for both the Rochester Americans and Rochester Knighthawks.
• Actively contact past and potential customers, along with prospecting leads to generate ticket sales revenue of all offered packages.
• Handle inbound sales calls as a main contact for the teams from prospective clients for all ticket packages.
• Meet or exceed revenue goals for all ticket packages.
• Make a required minimum of 50 outbound sales calls and/or 2 hours of customer talk time each day, along with set in-arena and out of the office meetings with prospective leads.
• Document all customer interaction through CRM and process all sales through Ticketmaster Archtics.
• Be available for all game days and other special events as needed with a goal of revenue generation, group event planning, and other Ticket Sales responsibilities.

Minimum Qualifications for the Position:

• Bachelor’s degree required
• Sales and/or service experience in a sports or hospitality industry a plus but not required.
• Proficient computer skills and experience with Microsoft Office.
• Knowledge of Ticketmaster Archtics a plus but not required.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Critical Competencies

• Internally motivated and coachable individual with passion for learning skills to be a revenue generator in sports.
• Focused on growing a career in the sports industry.
• Possess a strong work ethic and excellent written and verbal communication skills.
• Must be highly motivated and positive with strong aspirations to be successful in a sales career.
• A growth mindset towards development

How to Make the Team:

The Ticket Sales Executive should exhibit a passion for ticket sales, willingness to grow and learn and be motivated to the next great step in their personal career, while continuing to help our organization grow upon our recent success. Characteristics that are also valued include a Positive Attitude, Strong Work Ethic, Coachability, Leadership, and a Passion for your Craft.

Rochester Hockey, LLC is an Equal Opportunity Employer