NASCAR
WATKINS GLEN
Located within five hours (300 miles) of 25 percent of the U.S. population, Watkins Glen International is the premier road racing facility in North America, three-times voted “Best NASCAR Track” by readers of USA Today. The Glen hosts a diverse portfolio of premier sports car, open wheel and stock car races throughout the year.
Watkins Glen is hiring for Ticket Office Event Staff. This position will provide customer service, product upsell, and order processing via telephone, mail, and walk-ups. This is a part-time seasonal position and must be able to work all major event weekends including Sahlen’s Six Hours of the Glen (June 20-23), FLWF (July 26-28), Hilliard US Grand Prix (Aug 23-25) and NASCAR Weekend Go Bowling at the Glen (September 11-15).
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Selling parking passes to all walk-up customers.
• Process credit card payments.
• Serve as a staff member working in a ticket booth.
• Develop a working knowledge of track pricing, policies, procedures, and general event information. As the first line for guest questions, Event Ticketing Staff must be able to answer questions or direct guests in the proper direction.
• Direct vehicle traffic flow to proper areas.
• Assist guests with questions regarding directions, information about the facility, and parking assistance.
• Handle will-call requests at the ticket office.
EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• 2 years completed toward a Business Administration, Marketing, or Sports Management Degree.
• 1-2 years’ event staffing or ticket sales experience preferred.
• Customer service experience is helpful.
OTHER SKILLS, ABILITIES, AND/OR QUALIFICATIONS
• Minimum 18 years of age.
• Ability to work outdoors in changing weather conditions for extended periods.
• Attention to detail and ability to provide a high level of customer service is required.
• Comfortable working in a fast-paced, high-energy environment.
• Flexible schedule during event time.
• Reliable transportation to and from the track location.