Team Services Manager

Position Summary:

The Team Services Manager is responsible for overseeing the daily operations of the Team Services Department across both the Under Armour Performance Center and M&T Bank Stadium. This dynamic role ensures efficient execution of shipping and receiving, mailroom operations, light maintenance, supply stocking, locker room support, office coordination, and off-site errands. The Team Services Manager works cross-functionally with multiple departments – including Equipment, Facility Operations, Athletic Training, Stadium Operations, and Security – to ensure a high level of service and operational excellence.

Essential Job Duties and Responsibilities:

• Assist the Sr. Manager of Team Services in the overall management of department operations.
• Supervise daily workflows and staff scheduling to ensure timely and effective service delivery.
• Manage inbound and outbound logistics, including FedEx, UPS, freight, and USPS mail.
• Oversee and maintain the Q-Track package tracking system for the Under Armour Performance Center.
• Ensure compliance with shipping, receiving, and safety standards, including OSHA regulations and internal policies.
• Support office readiness efforts, including light furniture moves and workspace set-ups.
• Collaborate with the Equipment Department on weekly logistics and support tasks.
• Track, order, and stock general supplies (e.g., office materials, beverages) in partnership with vendors.
• Conduct and assist with inventory management, including audits, cycle counts, and usage reporting.
• Supervise staff in completing off-site errands and medical supply deliveries.
• Help develop and implement department policies and SOPs, including those for Training Camp and UAPC operations.
• Assist with safety and compliance planning, including CPR/First Aid training, AED checks, fire drills, and forklift certification.
• Support the Facility Operations team with special projects and tasks at the Under Armour Performance Center.
• Evaluate vendor performance and optimize procurement strategies to improve efficiency and reduce costs.
• Maintain regular communication with the Sr. Manager and team members on goals, priorities, and task updates.

Required Education and/or Experience:

• High school diploma or equivalent required; additional education a plus.
• Minimum of 7 years of experience in a fast-paced, service-oriented environment.
• At least 4 years of supervisory experience managing staff with varying responsibilities and shifts.
• Strong experience in employee performance management and expectation setting.

Requisite Abilities and/or Skills:

• Familiarity with budget processes is preferred.
• Proficiency in Microsoft Office Suite, especially Outlook, Word, Excel, and Teams.
• Exceptional interpersonal and communication skills; ability to build strong relationships across departments.
• Highly organized with keen attention to detail and the ability to manage multiple priorities.
• Self-motivated, approachable, and dependable with a positive attitude.
• Interest or passion for professional sports is a plus.
• Willingness to learn, follow instructions, and work collaboratively as a team player.
• Capable of lifting up to 50 lbs.
• Flexible availability to work non-traditional hours, including evenings, weekends, holidays, and team events as needed.

Salary and Benefits:

• Range: $25 – $29/hr
• Company-paid health insurance, including health and vision. Dental insurance also provided with minimal employee contribution
• Competitive 401(K)
• Paid time off to include 3 weeks of vacation and 5 personal/sick days

Application Process

To be considered for this position, applicants must complete the online application, submit a resume and cover letter. Any applications that are missing the required information will not be considered.

As an equal opportunity employer, we consider candidates from all backgrounds and identities. We encourage individuals from all ethnicities, sexual orientations, gender identities, socio economic status, as well as military veterans and individuals with disabilities, to apply.