Manager, Ticketing and Merchandise Sales

  • Full Time
  • Braselton, GA
  • Applications have closed

NASCAR

MICHELIN RACEWAY ROAD ATLANTA

Recognized as one of the world’s best road courses, Michelin Raceway Road Atlanta is a 2.54-mile road course situated in the rolling hills 35 minutes north of Atlanta. The multi-purpose facility hosts the 10-hour Petit Le Mans race that closes out the IMSA schedule and is the final of the four endurance races contested by the series. The track prides itself on a family-friendly atmosphere, with a “Kids 12 & Under Are Always Free” policy.

Michelin Raceway Road Atlanta seeks a talented professional to join in the position of Manager, Ticketing and Merchandise Sales. This position will report to our Braselton, Georgia location.

  • Summary
    Primarily responsible for management of our ticketing system and sales, as well as managing the merchandise sales/relationship and the gift shop, as well as RV ticketing sales. Will report to and receive guidance from Road Atlanta President and General Manager.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Contract Manager for Merchandise Sales/Merchandise vendors and manager of the gift shop, responsible for:

    Management of the Craton relationship. Including negotiation of contracts.

    Management of administration and temp staff that help with merchandise sales and customer service with customers in the gift shop and out on the facility during events.

    Inventory management including maintaining appropriate items in the gift shop.

    Presentation of the store and overall layout and appearance.

    Management of all website order fulfillment.

    Ticketing/Parking/RV responsibilities:

    Management, maintenance and responsibilities for the ticketing system for the track.

    Manage all of the track’s ticketing procedures.

    Manage all of the event ticket sales staff, including the front gate/office/registration staff.

    Management of all administrative and part time staff that assist with ticketing sales.

    Manage reserved parking, camping and RV sales process.

    Oversee and manage accuracy of website and e-commerce prices.

    Management of all customer service for RV customers.

    Percentage of travel: 5%, including weekends.

    SUPERVISORY RESPONSIBILITIES

    Directly supervises assigned staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Qualifications
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience
    High school diploma or general education degree (GED); five to seven years related experience and/or training; or equivalent combination of education and experience in the area of customer service and sales.

    Language Skills
    Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquires or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

    Mathematical Skills
    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
    Reasoning Ability
    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    Computer Skills
    Microsoft Office, including Word & Excel.

    Other Qualifications
    May require some evenings or weekends for events.

    Position requires a credit check due to cash and credit card handling.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to walk and reach with hands and arms.The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.