NASCAR
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We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!
Reports to: Manager of Ticket Ops
Department: Central Ticketing
Date: 11/17/23
Job Summary
The Coordinator, Ticket Operations supports the leader(s) of Ticket Operations and each of the ticket operations staff by providing support and services on all day to day or special project and fulfillment needs.
Responsibilities
Performs any combination of the following duties according to specific departmental guidelines:
- Assist in making recommendations on ways to enhance and simplify the Ticket Operations process
- Assist in all product training for the Consumer Services Center & Sales Academy
- Assist the Regional Ticket Operations staff on all special project needs
- Reseating
- Declined payment plans
- Work closely the Consumer Services Center Management team on handling all Action Forms
- Tier 1 level on all System, Financial Controls
- Collection and Input of Daily Balancing and Pricing Changes
- Track and respond to all emails in the track-specific ticket operations inbox
- Process all Corporate & Complimentary Ticket accounts
- Assist with all Event Weekend Ticket Operations needs
- Event Staffing
- Will Call Operations
- Nightly Reconciliation
- Final Event Reports
- Where applicable, assist in the hiring, staffing and scheduling of all event weekend staff
- Handling and processing of all inbound mail
- Renewals
- Inbound Consumer Correspondence
- Assume responsibility for all walk-up sales and questions
- Assist in developing & implementation of efficiency opportunities within the Ticket Operations
- Other duties as assigned
Qualifications
- High school diploma or GED required or equivalent combination of education and experience
- Experience with ticketing software (i.e., Tickets.com) preferred
- Box office experience preferred
- Able to manage projects from conception to implementation
- Familiarity with the sport of NASCAR is a plus
- Proficient in Microsoft Office Suite, specifically Microsoft Excel
- Excellent communication skills, both verbal & written
- Self-starter, able to prioritize and work independently with minimal supervision