Premium Clubs & Suites Concierge 2025

General Description: At M&T Bank Stadium, it is our goal to offer the highest level of service to all guests that enter our stadium, ensuring they leave gameday with a one-of-a-kind experience. The Premium Clubs & Suites Concierge role is ideal for any individual with a friendly, outgoing personality who has a passion for providing personalized high – quality service. Your attention to detail and excellent people skills will allow us to bring excitement and happiness to all guests on gamedays or other sponsored Ravens events.  

Essential Job Duties and Responsibilities:

• Warmly greet all guests that enter through our Premium Clubs or Suites
• Anticipate guests needs and provide a personalized level of service while maintaining high levels of guest engagement to assist with guests’ needs
• Ability to retain extensive knowledge of M&T Bank Stadium to include event information, directions, stadium information, parking, food & beverage offerings, etc.
• Respond to guest inquiries, suggestions, and complaints during an event (i.e., ticketing issues, seat relocations, ADA wheelchair assists etc.)
• Work closely with all Stadium Partners and Ravens Leadership when needed to assist with service recovery or other event issues
• Maintain high ethical standards and professionalism, acting as an ambassador of the Baltimore Ravens.
• Monitor and enforce access to location
• Light housekeeping responsibilities – clear tables, collect trash, contact our housekeeping team members to ensure presentation of areas

Basic Qualifications: 

• Passion for serving others and providing an elevated personal experience
• Natural ability to communicate comfortably and professionally with others.
• Ability to work well in a team-oriented environment.
• Ability to maintain a calm, professional attitude when working with guests, regardless of the situation.
• Proactive willingness to address all issues presented.
• Ability to multitask and prioritize tasks when necessary.
• Ability to stand for long periods of time, including walking or climbing stairs throughout the stadium or at an event.
• Ability to lift up to 35 lbs.
• Ability to work outdoors in variable temperatures, including extremely hot and cold weather.
• Interest in football, the Baltimore Ravens, and the National Football League.

Preferred Qualifications:

• At least two (2) to three (3) years of experience working in customer service focused role in a related field, preferably in the hospitality or restaurant industry.

Availability

• MUST BE available for all Ravens Home Games (this includes potential playoff games) and up to 3-5 Special Events: 10 games per season including pre and post season games. Flexible schedule including days, nights weekends and holidays. (Ravens 2025 schedule will be communicated when available 5/2025)
• MUST BE available to stay up to 90 minutes post-game for most games and events throughout the season.
• Required training dates will take place before the season starts (Welcome to the Flock, Season Kickoff, Premium Training). Additional training will be conducted throughout the season.

*Exact date(s) to be determined and will be communicated upon hiring

Pay: $19.00 / hour 

Application Process:

To be considered for this internship, applicants must:

• Upload and submit a resume
• Complete the required additional screening questions as part of the application.
• Applicants who do not include all required information will be removed from consideration.
• Those moving forward will receive an email from vidcruiter@hiringplatform.com to complete a video interview. Please follow the instructions in the email within 5 days of receiving it to complete your screening interview in order to continue to be considered for employment.
• If you are selected for an interview, we will contact you. No follow-up phone calls or emails inquiring about the position will be accepted.

As an equal opportunity employer, we consider candidates from all backgrounds and identities. We encourage individuals from all ethnicities, sexual orientations, gender identities, socio economic status, as well as military veterans and individuals with disabilities, to apply.