Guest Services & Hospitality Ambassador 2025

General Description: At M&T Bank Stadium, it is our goal to offer the highest level of service to all guests that enter our stadium, ensuring they leave gameday with a one-of-a-kind experience. The Guest Service & Hospitality Ambassador position is ideal for any individual with a friendly, outgoing personality who will focus on bringing excitement and happiness to all guests on gamedays or other sponsored Ravens events. This position includes various roles such as ADA Runner, Multi-Purpose Roamer or operating a Guest Service Location attendant.

Essential Job Duties and Responsibilities:

• Create a welcoming environment and seek out special moments for all guests attending events at M&T Bank Stadium. This includes celebrating birthdays, anniversaries or first game attendees.
• Assist stadium partners when needed or as applicable/service recovery.
• Respond to guest inquiries, suggestions, and complaints during an event (i.e., ticketing issues, seat relocations, ADA wheelchair assists etc.)
• Assist guests with directions, event information, and stadium information.
• Assist with our Designated Driver program & First Game Certificate distribution
• Monitor guests for Fan Code of Conduct compliance.
• Monitor our ADA seat locations – Making sure correct fans are in seats and assist guests as needed
• Assist with wheelchair transport to guests designated seats or parking lot.

Role Expectations:

• Natural ability to communicate comfortably and professionally with others.
• Ability to work well in a team-oriented environment.
• Ability to retain an extensive knowledge of M&T Bank Stadium and the surrounding parking lots and tailgate areas.
• Ability to maintain a calm, professional attitude when working with patrons, regardless of the situation
• Proactive willingness to address all issues presented.
• Ability to multitask and prioritize tasks when necessary.
• Ability to stand for long periods of time, including walking or climbing stairs throughout the stadium or at an event.
• Ability to lift up to 35 lbs.
• Ability to use mobile communicator.
• Ability to work outdoors in variable temperatures, including extremely hot and cold weather.
• Interests in football, the Baltimore Ravens, and the National Football League.
• Have Fun!

Required Education and/or Experience:

• High School diploma or GED
• Any experience in a customer service role

Availability:

• Available for all Ravens home games including potential playoff games and other M&T Bank Stadium special events: 10 games per season including pre and post season games. Flexible schedule including days, nights, weekends and holidays. Scheduled Special Events include Navy vs. Army on December 13^th, 2025. Failure to communicate an absence or having more than 2 unexcused absences may result in termination.
• Required Training Dates: All Guest Service & Hospitality Ambassadors must be available on Saturday July 19^th for their GSHA Training & Onboarding. Additional training sessions that are mandatory include Welcome to the Flock & Season Kickoff. These training session dates & times will be communicated during the hiring process.
• Assistance at additional Ravens events may be available. This may include Movie Night, Draft Events, Training Camp, Purple Evening, etc.
• GSHAs will be required to review the policies and procedures document during their first training session on July 19^th, 2025 and agree to the policies stated.

Pay: $16.50 / hour

Application Process:

To be considered for this internship, applicants must:

• Upload and submit a resume
• Complete the required additional screening questions as part of the application.
• Applicants who do not include all required information will be removed from consideration.
• Those moving forward will receive an email from vidcruiter@hiringplatform.com to complete a video interview. Please follow the instructions in the email within 5 days of receiving it to complete your screening interview in order to continue to be considered for employment.
• If you are selected for an interview, we will contact you. No follow-up phone calls or emails inquiring about the position will be accepted.

As an equal opportunity employer, we consider candidates from all backgrounds and identities. We encourage individuals from all ethnicities, sexual orientations, gender identities, socio economic status, as well as military veterans and individuals with disabilities, to apply.